How will I know my account is live and that Creamline is ready to commence deliveries?

Once you have successfully set up your debit or credit card and paid your small £1 payment to validate your card, your account will become active. You will receive an email confirming receipt of your registration data and once this is processed you can start setting up orders in the "Daily Essentials" part of the website. 

You will have a spend allowance of £20. If you wish to spend more than this you can always fund your account with a one-off payment by going to the My Details page on your account and scrolling to the bottom. The option to make a one-off payment is there.

Best of Local orders are currently finalised, confirmed and paid for by your chosen credit or debit card 2 days before your chosen delivery day, normally by 9pm two days before your chosen delivery day, or by 9pm on Friday for a Monday delivery.

These orders do not form part of your spend allowance or current account balance for the "Daily Essentials" side of the website, which is billed weekly in arrears up to each Saturday. So, to receive your Best of Local box, all you need to do is make sure your bank account is funded and/or your card details are up to date when each Best of Local order is confirmed.

Very occasionally for logistical or credit control reasons we may be unable to commence deliveries to a potential customer and we will let you know as soon as possible if this is the case.