If I am switching from an offline account to online how does it work?

You should follow the link at registration indicate that you are an existing offline customer and register your online account via this route.  This will help us identify you in the process and will considerably ease the process of transfer.

Once we have assigned a rounds person to serve you (probably your existing one) and confirmed your next date of delivery, your roundsperson will set your offline account orders to zero and deliver to you based on your online orders.

If you owe any money from previous offline orders, please pay the amount you owe in the normal manner to your roundsperson. Please note that if you are a current direct debit customer on the offline system, you will need to set up a new credit or debit card payment method for your online account (your old DD mandate can be cancelled once we have taken your final payment to clear your offline account) as that is the payment method for our online system.

Once you are an online customer all regular order changes or changes to specific day orders and holiday 'pause' periods must be carried out via your online account.