What happens if my order is not delivered correctly or at all?

It should be and we are very sorry if this is the case.

If you notice the order is incorrect in the morning please contact your local depot by logging into your Creamline account and raising a ticket. The team will endeavour to get it put right either by picking up surplus product or delivering a replacement for what you ordered. Where it isn’t possible to provide the item we will issue a credit or debit note to your account if the delivery quantity has already been confirmed for that day.

In times of unprecedented demand, such as Covid-19 lockdown, please do not contact us by support ticket until after 1pm as your delivery may be running late and until the rounds person returns to depot and uploads their delivery hand set we cannot see exactly what they believe they have delivered.  After that time we can tell if a credit is required to update your account for a missed item or delivery.  Thank you for bearing with us.