Best of Local

How do I change the date of my Best of Local order?

When you place your Best of Local order, our system has to do checks on stock availability for your chosen date and so once you have finalised your order (by clicking the 'Checkout’ & then ‘Confirm Order’ button) and it is up on your weekly delivery calendar the date cannot be changed. However, you can cancel it on that date by clicking on that order and following the "edit this order" and then "cancel this order" links. You can then start a new order on your preferred date.

When you select the new date you can use a previous order from recent weeks to use as a template for this from the grey tabs next to "do you want to reorder?" so it is not difficult to set up the new order with your regular favourites.

Or if you want to live on the wild side, explore Creamline's Best of Local selection and try a different combination!

Please note that in periods of high demand delivery slots are limited and attempting to change the delivery date on an existing Best of Local order may lead to loss of the existing delivery slot and with no guarantee that the future slot can be confirmed.  In this case you are best to set up a new order for the new delivery date before you then go in and cancel the existing order fully (before the confirmation cut off time at 9pm two days before the day of delivery, or by 9pm on Friday for a Monday delivery).  We regret we are unable to reinstate orders for delivery slots lost in this way.

I prefer to pay by DD, why can't I use this for Best of Local deliveries?

This is because Best of Local orders need to be paid for in advance of delivery so that we can catch up with our local partner producers and draw together all the different elements to fulfil your order and deliver it to your home. As DD takes several days to process from the time of invoice it is not a suitable payment method for this service.

We will maintain DD for those customers who set up this form of payment prior to 2nd November 2015 and only want to use the Daily Essentials side of the website, but if you want to receive a Best of Local order, you will be prompted to set up a credit or debit card based payment method as part of the process of setting up your first order.

It doesn't take long and we will continue to bill your weekly "Daily Essentials shop" items in the same way, once per week in arrears. We handle all the rest and will cancel your DD mandate with BACS in due course.

There is very little difference between DD and card payment and details of your Creamline orders and payments can be found on the ‘Order & Payment History’ section of the website. You just need to update card details when they expire, are lost or stolen. Cards are all processed through the PCI accredited Sagepay system and Creamline does not process the payments.

DD has not been available to new online customers since 2nd November 2015.